Contact Us
A question about a size, an order on its way, or a piece you cannot find — write to us and a person from our team will answer you.
Saturday to Thursday, 10:00 – 18:00. Every message is answered within 24 business hours.
Ways to reach us
WhatsApp
01116498444The fastest way. Send a photo of the size label and we will tell you which size to order.
Phone
01116498444For anything you would rather explain by voice.
Email
hello@kidstv.shopBest for invoices and anything you need in writing.
Before you write
Choosing a size
Sizes are grouped by age: newborn 0–24 months, 3–6 years, 7–10 years and 11–14 years. They are European sizes and run slim, so if your child is between two sizes, take the larger one.
Where is my order
Send us the order number on WhatsApp and we will track it for you the same day.
Exchange or return
Within 14 days of delivery, as long as the piece is unworn and still has its tags.
Payment
Cash on delivery anywhere we ship, or card online at checkout.
Delivery
69 EGP
Shipping — free from 1,199 EGP
3 – 5 days
Business days to your door
14 days
To exchange or return
Send us a message
If you prefer, leave your details below and we will come back to you by email.